FREQUENTLY ASKED QUESTIONS:
What forms of payment do you accept?
We accept all major forms of payment, along with some others for your convenience. Recently, we added Amazon Pay, which enables you to use your Amazon account to pay for your purchase. All of our transactions are handled by Shopify, so your information is always safe.
Where are you located?
We are an online business, but if you’d like to send us a note, we’d love to hear from you. Tell us about yourself, your pet, or any issue you might be having that you think we can help with.
Our mailing address is:
12450 Magnolia Blvd #4656
Valley Village, CA 91617
What is your return policy?
Our customers are our business. We depend on your safety and satisfaction. If you are ever not satisfied with your purchase, simply contact us at firstname.lastname@example.org for a refund.
I use a retractable leash, why would I want this?
Retractable leashes can seem great. They appear to give your pet a bit more freedom, while still being “on leash.” The problem is, that you lose a lot of control with a retractable leash. When you let your pet roam a little further, in an emergency, you may not have the control to keep your pet out of harms way.
With a conventional leash, you’ll have much greater control to keep your pet safe. The Spotlite Leash takes safety further by adding super bright flashing LED lights, making you more visible to oncoming traffic.